Terms and Conditions
Welcome to Stoked Kombucha, a brand owned and operated by Zarptica Food and Beverages Private Limited (“we,” “our,” or “us”).
By purchasing from our website or associated platforms, you agree to the following terms:
- Use of Our Platform – You agree to use our website only for lawful purchases and in compliance with applicable laws.
- Product Availability – All products are subject to stock availability. We reserve the right to limit quantities or discontinue products without notice.
- Pricing – Prices may change without prior notice. Final price at checkout will be applicable.
- Intellectual Property – All trademarks, brand names, and product designs belong to Zarptica Food and Beverages Private Limited and may not be used without written consent.
- Liability – We are not responsible for any indirect, incidental, or consequential damages arising from use of our products.
Privacy Policy
Your trust matters to us. At Stoked Kombucha, we value your privacy and protect your personal information.
- Information We Collect – Name, contact number, email, shipping address, and payment details when placing an order.
- How We Use It – To process orders, provide updates, improve services, and send occasional brand communications.
- Data Security – We use secure payment gateways and SSL encryption to protect your information.
- Sharing of Data – We never sell your personal data. It is only shared with delivery partners and payment processors to fulfill your order.
Refunds & Cancellations Policy
Since kombucha is a perishable beverage, our refund and cancellation policy is as follows:
- Order Cancellations – Orders can only be cancelled within 1 hour of placing the order by contacting our support team.
- Refunds – Refunds are processed only for damaged, incorrect, or defective products. Claims must be made within 24 hours of delivery with photo/video proof.
- No Refunds – No refunds will be issued for change of mind, taste preferences, or after consumption.
Shipping Policy
- Processing Time – Orders are packed within 1-2 business days.
- Delivery Time – Typically 3-7 business days, depending on location.
- Shipping Charges – Applicable charges are shown at checkout.
- Delays – We are not liable for courier delays or events beyond our control such as weather, strikes, or restrictions.
Contact Us
We’re here to help! For any queries, feedback, or support:
📞 Phone: +91-9916130514
📧 Email: support@stokedkombucha.com